[Resolved]  Gionee India — Non-existent Support and Careless Attitude

Address:

Bangalore, Karnataka

Hello All, Just wanted to let you know about how lethargic and careless Gionee Support is.I wrote them an email on June 10 to [protected]@gionee.com. I am yet to hear any response from them.Its close to 2 weeks and it is tough to imagine that they have not even planned to respond for this long.I have tried calling them, they transfer me around and then finally disconnect me of. I have even used the user feedback right from the phone. No response to that as wellI shouted at them on the Gionee Page. They responded stating they will let me know further. Guess what, Silence again!.It makes people like us, who try to give these phoney companies a chance, who suffer in the end.Gionee is a global brand. I guess that is what they are trying to fool everybody with. However, the support is no better than a local shop's.Call them, they would not know what you are talking about. They call you back at crazy hours, ring twice and disconnect, or if picked, do not talk at all and then send a mail stating we were not reachable.I fail to understand where Gionee is going with all this. One this is for sure, they have lost a customer who will ensure none of his friends, relatives and all the smart ones out there to buy a Gionee again. What good is specs without good software and proper support. Kitkat is already provided on Xolo and Micromax Phones. Probably you would want to release in a few years or months from now.Xolo, Micromax, Lava, we leave all these to purchase your phones to get treated like this?.The worst thing is their website has only 1 email: [protected]@gionee.com. Nothing else. And they do not respond at all. How convenient it is for them to not care about any complaints, show a great report to their higher ups and rake in the moolah while they keep losing revenue and customers.I have a Gionee ELife E6 and i am not being answered by anybody at Gionee.At this point, i am searching for someone to escalate this to.