Glen — chimney burnt the kitchen

Address:

Ghaziabad, Uttar Pradesh, 201016

Incident date - 10/04/2019
Chimney purchased - may'2018
I purchased glenn chimney in 2018 (Not an year ago). On 10/04, chimney motor caught fire (Though gas stove was off) and it burnt down my kitchen. God saved lifes but it damaged the property.
Logged the call with glenn support but no response. Contacted their sales manager and provided the pictures but no action taken yet.
I expect the response from glenn and compensation on chimney and damaged property.