Glen — Defect in HOV 3 Burners (Reminder)

Address:

Naresh Kumar Advocate St. No.2, Opposite New PUDA Market, 100 Feet Road, Near Dashmesh Public School, Bathinda. M.No.98888-41418

Sir,
I have already made a complaint, and I contacted your service centre employees as well as Engineer, but they are not ready to listen to my genuine requests. Initially, they assured me to replace the HOV with new one, as there are some manufacturing defects, but till today, they have failed to do so. This is my last reminder, otherwise, you will be responsible for all the consequences.

I purchased one Glen HOV Chula 3 Burner from Bharat Enterprises, Bathinda for a sum of Rs.11300/- with 5 Years warranty of Burners and 10 years warranty of complete HOV. After purchase, there was defect and mechanic/engineer Mr. Sukhwinder along with person from Bharat Enterprises visited to our house 2-3 years and they changed burners but still there is problems. Even on every visit, they assured us to provide best services at any time. Now I have been contacting M/s Bharat Enterprises, who gave the number of Mr. Navneet, Engineer/officials on behalf of company and I made him a number of class and even I sent him photographs as well as videos showing defects in the Chula, but they are trying to linger on the matter on one or the other pretext. However, he got replaced one Burner 4-5 days back, but the same is also not working and it seems to be of sub standard brand. Thereafter also, I sent him video but nothing is being done. It shows that no one is ready to listen to my genuine requests and further it shows that there is manufacturing defect.
Therefore, I request you to look at the matter and either replaced the burners with new one with fresh warranty or to replace the complete HOV or to refund our amount already paid, otherwise, I am left with no other option, except to knock the door of the Court.
Thanks
Naresh Kumar Advocate
St. No.2, Opposite New PUDA Market, 100 Feet Road, Near Dashmesh Public School, Bathinda.
M.No.[protected]