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Glen — Glass top burst while working on the stove.

Dear Sir, We had bought Glen 4 burner stove with a trust company has in the market but yesterday I got a shocker. Glas top of the my stove got busted during my wife using it. Its glass converted into several pieces and scattered at all the places. My wife also has got small injuries in her hands. I am cursing the moment in which I had opted to buy the product. When I tried to contact technician he is saying it will cost me another 2500/- around and no guarantee for new one as well. Just want to ask Glen then what is the difference between a local brand and a reputed brand? Why one should buy a branded product like yours in higher price than cheaper products. It is a shame that your products are not giving enough safety to the customers. Thanks, Vishal
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    Glen
    Customer Care Service
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    +91 129 225 4193
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    I - 34, DLF Industrial Area, Phase I, Faridabad, Haryana, India
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