Glen — Glen 3 burner automatic gas stove

Indira I Singh

from Siwan, Bihar

Address:

700157

Bought a 3 burner automatic gas stove on 23rd march 2015. The automatic trigger of lighter stopped working in june 2015. When complained was asked to change the battery which was done twice still the system did not work. After repeated follow up sicne no one attended the complaint & was willing to come out of the change battery mode; started using normal lighter.

Early june 2016 we started facing problems with the burner & on the complaint the servicing agent came & did some cleaning; took rs 300 & went away. When he checked why the automatic trigger not working the wiring was found to be faulty & the cost of repair was estimated a whopping rs 1000 as the same was out of warranty.

Also mysteriously the next day the other burner stopped working properly; for which we are repeatedly calling with no one to come & service the burners yet.

It is futile to invest in this brand who have opened high end showrooms but with zero response & service quotient. Its high time glen either becomes responsive or shut shop in india

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Comments

vasudha jessu

from Eluru, Andhra Pradesh

Cooking normally today in the evening, the glass top got broke into pieces suddenly. Can someone please let us know the reasons and services for the same.

Glen India

from Gurgaon, Haryana

Dear Ms. Vashuda Jessu

First of all I would like to convey apologies for the inconvenience caused to you due to the breakage of Glass.

We are using toughened glass in the cook top but it is not unbreakable, and not covered under warranty, so therefore needs to be handled carefully.

It may break because of sudden change in the temperature, due to the impact of some object falling on it instantly, it may break at a later stage because of the impact or because of the stresses in the glass.

As the glass is tampered whenever it breaks, cracks will appear or it will shatter into small pieces, and that is why it is called safety glass, and used in all the automobiles and consumer durables. As the glass is not covered under warranty, This may be get replaced on chargeable basis.

But being a customer oriented company, may replace it at nominal charges or FOC knowing that how old the purchase is.

You may write to us at

[protected]@glenindia.com
[protected]@glenindia.com
cc.[protected]@glenindia.com

or may reach to us on our Toll Free No.[protected] / [protected] on all the working days between 9.30 AM to 5.30 PM

Kindly confirm with your complete address and contact No. to enable us to reach you for assistance.

Regards,
Arun

Glen India

from Gurgaon, Haryana

Dear Ms. Indira I Singh,

We are sorry for the inconvenience cause to you and request you to accept our appologise .

You are requested to please provide your contact details with contact no to enable us to reach to you to understand the issue and assistance.

You may call us on our Toll Free No[protected] or [protected] on all the working days in between 9.30 AM to 5.30 PM.

or may write to us at

[protected]@glenindia.com
[protected]@glenindia.com
with cc to [protected]@glenindia.com

Regards,
Arun