This is in regards to the cooking range we had brought from Glen cooking range.
Within the last 1 week we have been getting electric shock while using your product.We filed a complaint and your team landed post 2 days.There were 2 guys, Deepak[protected] and his associate.After checking the machine they told me that there is an issue of earthingI checked with my electrician who found no issue with earthingThe Glen team again checked and we pointed out the following points:1. There are 3 electricity based components a) Spark Switch b) Light Switch c) Rotisserie Switch2. If we start the main switch and don't use any of the 3 mentioned switches then there is no shock3. Now if we use each of the above switches individually when there is no electric shock with either the Spark switch or the Light Switch4. When the rotisserie is started there is current on the body of the cooking range
The team tried to blame the earthing as an issue while the product seems to have major problems which even kill a user.
It's now 4 days since they checked and went but now they don't pick up the phone and the helpline is not of much help.
There are other major complaints on the quality of the product which I have addressed before too, but it seems that now one is particularly interested or worst capable of addressing it.
We have spend nearly Rs.40, 000/- on your product and are really sad that we wasted our hard earned money on Glen.
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