Glen — Glen Stainless Steel 3 Burner Gas Stove Auto Ignition | |
I have purchased Glen Stainless Steel 3 Burner Gas Stove Auto Ignition, Silver/Black (CT1038GTFBMAI) | B01MSX64I6 ( CT1038GTFBMAI_B ) in October 2018 (see invoice for detail). This is two year warranty. However it is very bad product, It started giving problem within a year. Its service person came in 2019 but did not solved properly. So one left side burner was not OK. Its other side burner now started giving problem. It gives lot of noise and little explosion type behaviour. Looks design issue. Its burner looks got deformed. It is very dangerous from safety point of view. I just want refund as no body came to solve issue inspite complaining at various front. In continuation to this their service persons called after complaint and are themselves confused. My requirement is 1) They provided very bad piece or having design fault which required frequent maintenance. Since this is life threatening device should be very safe. So take the piece from home do whatever you want to do and return me new piece or if design problem refund my money. 2) Lots of harassments to the family due to this. Why serviceman didnt contact before complain register with INGRAM. So every time we should register complain with INGRAM then they will respond? In response Glen write: customer confirmation awaited for getting the job attended as he is not allowing the technician to get the product checked. Its false claim by Glen. Such a lier. I have already send videos to their email. Infact I told their customer service executive they can take appliance with them. But he was confused with address. They can plan accordingly and inform me.Glen such big company and lying. Really shocking. Was this information helpful? | |
Add a Comment | |
18%
Complaints
336
Pending
0
Resolved
62
View all 336 Glen reviews & complaints
+91 129 225 4193
+91 129 225 4192
+91 129 225 4191
I - 34, DLF Industrial Area, Phase I, Faridabad, Haryana, India
View all Glen contact information
Post your Comment