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I have the same kind of experience with GlowRoad more recently. Even though their site says they have unquestioned return policy they are not processing refund requests even if it's a mistake on their part. They only keep sending mails saying wait for 48 hours or so. I urge everyone not to buy anything from this crap site. They have the least value for your money and time.
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This is an update to my comment made earlier. I had this issue resolved today with the help of one of the founders of GlowRoad whose email ID I happened to see on another site. I sent a mail to her explaining my problem and she promptly intervened. The result was that I got my refund issued today. They also told me that they will arrange for a reverse pick up from their end. As of now my problem stands solved. Thanks.
debasmita98's reply, Nov 18, 2018
^Hi, could you tell me from where did you get the founder's email ID? I am currently facing the same issue regarding return since the last one month.
Plz help me
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