Address: | Pune, India |
Website: | Gmail email service provider |
I am using Gmail services since 2009 and I since then I have this my email id account with nilam.[protected]@gmail.com address.
1st Issue :
In August - December 2020, my account was hacked and it redirected me to some numerice email id at that time. Even got one phishing email which had fake QR code and mailer asked me to scan that QR code with mobile camera.
But email format was exactly same like gmail's email format so I couldn't realize that fraud or scam email.
Somehow with the help of imessages I had shared earlier email copies which proved that email id account belongs to me.
Now the situation is I had turned on 2FA step verification authentication on, on my old mobile device but due to damage of old mobile device, now I am not able to recover my email id account.
My both the android mobile devices got shut down due to different reasons where I was logged in to recovery email account, but 2nd android device making was outdated and it’s battery charging stopped accidentally.
My all-other work which is dependent on this email id will be stopped if I don't get access back to my email id accounts - nilam.[protected]@gmail.com & neelam.[protected]@gmail.com. Please help me with at-least password reset link, right now I doubt I am getting redirected to forged or phishing pages which really looks like gmail servicing page, but in actual it's not!
I tried all the possible ways to recovery but unfortunately my both android device got shut with the different reasons.
1. On authentication verification page it's asking me to send recovery code on same email id account name for which I am asking for.
2. Email id formats looks different on the same page.
3. It's not showing up number verification page which is being sent on mobile device screen for verification.
4. It's not auto detecting new device login as my old mobile device is damaged and it's not in working condition right now.
Please help me with this asap, I am facing too many losses due to this. I have attached proofs of my email id accounts too.
2nd Issue : My account was consistently got hacked earlier 6 times and I never realized it until I didn't got to see McAfee's antivirus report.
I also want to get my account access back with those vulnerabilities patched.
Thanks & Regards,
Nilam S. Dhok
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