GMS Worldwide Express — Product not yet delivered

Address:189/15, samajwadi indira nagar indore, 452002

My company couriered a laptop to me from Bangalore, this is the courier id[protected], when I tracked this id its showing on 16th Dec its delivered in my city Indore, then why it's not yet delivered to me today it's 28th Dec.
On 22nd Dec, I got a call from this number [protected], he told he received the laptop so please confirm the delivery address, then after I am calling him everyday but he is not picking the call, now what should I do it's almost 15 days and I don't know where is my courier.
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    GMS Worldwide Express Phone
    +91 80 2694 1251
    GMS Worldwide Express Address
    No 189/1, 6th Cross, 3rd Main Road, Chamarajpet, Bengaluru, Karnataka, India - 560018
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