Go Air Airlines — go air service at leh ladakh

This is in context with the harassment by GO AIR staff at Leh, Ladakh airport dated 15 June’19, Saturday.

We (five ladies) had our flight from Leh to Delhi ( G8 194 departure 10:25, 15 june 2019, PNR - U4TSUF ) after the security check we reached the counter at 9:40 am and we were told that the counter is closed and we cannot check-in now.

Worried, we rushed to the office where this madam (head of Go-Air office) was not ready to help us at all and we still had 30minutes to board. We were talking to the personnel under her but they too were not considering our situation. We kept on literally requesting the staff to help us but they said that nothing can be done and the now flight is of the next day. Panicked we could not even imagine how and where we would spend the entire day and night at Leh .The insensitive staff did not even consider this !!Still after a lot of convincing and they asked us to pay the penalty of Rs 16, 250/- in cash and board another flight. The option of boarding our flight (without luggage) was totally ruled out by them despite of having time for the same.

After getting the money matter in between they easily arranged five seats in the next flight (G8 220, departure time 11:20, 15 June 2019, PNR - I4R4HS) which had just 15 minutes left for take off! Logical? This way why did not they allow us to board in the previous flight for which we had more than 30 minutes??

Anxious and worried about our safety we were compelled to pay Rs 16, 250/- for which no receipt was given to us.

This kind of treatment was not expected from the GO-Air Staff which is well known for its hospitality. We claim the refund for the amount we paid and the misconduct we suffered.

Kindly take action against such staff and make arrangement for the refund at the earliest .