Go Air Airlines — Refund for the lock down period of flight bookings

I want to raise request for refund at goibibo for my flight booked on 23rd may-20 but this website is not allowing me to raise complaint. Further to that, I even tried to call customer care no. & from 34 minutes, It is in queue only.
Due to lock-down flights were not operational, even govt. has informed to refund the money of passengers for the lock down period.
Till date, I have not received the money.

PNR no. Z75QTC

Please help me to get my money back.

Regards,
Alkesh Nimje
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