Go Air — Assault by GoAir staff

Address:

New Delhi, Delhi

I took the GoAir flight G8-345 from Mumbai to Delhi on 28th November 2014 sceduled departure at 22:00 hrs. The flight was delayed by an hour and the behaviour of the ground staff was quite rude. During boarding the flight I came across an employee of GoAir by the name of Chetan who was shouting and misbehaving with passengers. He started shouting at me for no reason and when my attempts to pacify him failed, I sternly asked him to behave himself. He pushed and shoved me and challenged me to board the flight. This was happenig right in front of all the passengers and the GoAir crew who all stood watching. I took out my mobile phone to record this act for evidence and on my asking him to look intot he camera he snatched the phone out of my hand and threatened me. I did manage to get a side profile of him along with his colleague who somehow allayed the matter and helped me proceed with my business. I stated to the GoAir team present there that this incident will be reported to which Chetan further started misbehaving and asked me to do whatever I could do. Ater boarding the flight I approached the Air hostess to help me address my complaint but she flately refused saying that she could only give me a feedback form which I did fill up. Can we address this issue and bring the concerned people to task ? Thanks Ashutosh Narain