Go Air — baggage damage during travel

Website:

www.goair.in

Dear go air customer care,

I would like to make a formal complaint about my baggage damage that happened on my journey with go air flight from mumbai to nagpur. I already tried to contact ([protected] and [protected]) and resolve the issue, as they are not even picking up i have to write this email. I have reported this damage to mr. Karan turani from go air india ltd who is also an evidence at the nagpur airport for the baggage damage.
Here are the details of my journey:
Name : yelha phani kumar nekkanti
Date of journey: 14th jan, 2019.
Flight details: go air g8 -142 from mumbai (19.00 hrs) to nagpur (20.40 hrs)
Pnr number: i6u4xm
Issue: there is a damage to my suitcase (Brand: american tourister) handle. It is completely broken. Please see the images. This has caused my unnecessary stress and waste of time as i have more professional and personal journeys planned in the coming weeks and do not have a suitcase for travel.
Kindly compensate for the this issue as soon as possible and let me know if i have to do any formalities.
I also suggest that you have to train your staff to handle luggage properly and be more transparent and truthful while interacting with customers. You should not try to cheat customers when the mistake is from go air for which you should take responsibility.
Thank you very much and looking forward for your prompt reply.

Best wishes,
Phani kumar.