Go Air — Booking reference: no0y41 - denying full refund even after committing it.

Address:

New Delhi, Delhi

Hi,

Feedback Regarding BOOKING REFERENCE: NO0Y41

Travel Sector: Delhi – Srinagar – Delhi
Date: 25 Mar 2014 – 30 Mar 2014

I called at your customer care number and told them that I want to cancel my flight (SINCE AIRLINE HAD CHANGED THE RETURN SECTOR FLIGHT),
I was told by one of your executives named: Rumana that I am eligible for a FULL REFUND. So I asked her to please cancel the ticket and acknowledge. She told me that it will be confirmed. Then I got a call from SHEETAL that my cancellation is done and money will be refunded. (Voucher money by Cheque and Rest the one paid by credit card I will get a Rollback).
Then I again called to request that I want a total refund by cheque itself for which one of your executives RISHIKESH told me that you will get a FULL REFUND by cheque he told me you can call and ask for confirmation after couple of hours time.
Then I called for one final time your executive AMREEN told me that cancellation had been done and you will get the FULL REFUND BY CHEQUE within 15 days.


Now after 10 days when I called up to ask for the status, I am told by NIKITA that I am not eligible for a FULL REFUND.

ALL I WANT TO ASK IS HOW COME I WAS ELIGIBLE FOR A FULL REFUND AS TOLD BY – RUMANA, SHEETAL, RISHIKESH & AMREEN. But not when I call to check for d status of my FULL REFUND.

LOOKING FORWARD FOR A SWIFT ACTION AND A COMPLETE REFUND – NOTHING LESS THAN THAT.