[Resolved]  Go Air — Careless behavior by ground staff and call centre

Address:

Mumbai City, Maharashtra

Inspite of several reminder to Go Air Team they are not interested to even respond to the below problem.
Its been over a month we have sent this e-mail below.. But Go Air is not concerened.
Would appreciate your help...
My email: malcolm.[protected]@yahoo.com

To,
The Go Air Team,
As per my conversation with the call center and you on the 01/03/2014 Time 19:15hrs. onwards..
we are very upset with the service Go Air has provided my parents.

PNR# G8MZSGJ6
Date of Travel: 01/03/2014
Time of Dept.: 20:00
Passenger name: Mr. Francis Rodrigues
Mrs. Irene Rodrigues


We are regular travelers of Go Air from the past few years, the service of Go Air has become horrible.
As per the above PNR mentioned the flight was preponed and we were not informed.
As per the confirmation by the call center representative (Mr. Shakir) and Manager (Mr. Nikhil)

Kindly note the following
On the 23/02/2014 an SMS was sent at 13:35pm to us which never reached us due to error from your end.
There was only one attempt of a voice call made by Mr. Vishal on the
28/02/2014 at 10:13 am
which was missed by us.
After which there was no call made to us to inform about the change it Flight schedule.

As per TRAI you must be aware that you are not supposed to call back unknown numbers.
Also when this number was tried it gives message that please check the number you have dialed.
I was very surprised when informed by your staff that only on attempt was made to get in touch with us.
If Go Air thinks it can take passengers for granted just because they are have lot of passenger flying through
their Airline then I promise you will lose customers in mass for the service you have provided.

In spite of knowing that the passenger has not been informed, they could have at least tried to re call/ sms/e-mail
us again, but you staff was bothered showing no concern.

My parents were stranded for 04:hrs at the airport, your Goa staff was arrogant and rude and initially refused
to issue the ticket, but as there were other passengers who had faced the same problem and the issue was serious they later on issued the boarding pass.

My parents are senior citizens and were treated very badly by your Airline ground staff, there was no courtesy
even to offer they anything to eat or drinking know the dept. schedule of the next flight which was at 23:00hrs.
Due to your negligence and carelessness they reached their residence in Mumbai at : 01:00hrs. on 02/03/2014 morning.

They left from GOA for the airport at : 17:00 hrs. on 01/03/2014
They had wasted 08hrs.

Isn't this harassment ??? by you people because of your negligence y'll are making passenger suffer.
I demand and explanation and compensation for the stress, harassments and trauma they had to go through.
This behavior / service is not professional when you fly international also.
If this e-mail is not answered and solved it will stand as a very bad compliment in the domestic & International
airline Industry as it will be published on the internet & mass media.