Go Air — Charging extra change fee

Me and my brother booked ticked with goair flexi. While booking the ticket from Patna to Bengaluru we paid extra so that the flight won't charge us extra change fee for the date change. But now when I'm trying to change the date, they are asking us extra 2500 each.
We tried contacting them through Twitter, Instagram, email ..we also tried calling them for various days no response

Please help
In this pandemic I don't know what else can I do to reach them and ask my query
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GoAir customer support has been notified about the posted complaint.
Oct 10, 2020
Updated by Aakansha Bhadani
They just posted a reply saying they are sorry for the inconvenience, but no update after that
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