Go Air — Ghee not allowed even after customer care confirmation two times from Delhi to Pune

Address:

New Delhi, Delhi

Hi, I booked Go Air flight G8 ­-175 for my wife and 15 months old daughter Booking Reference: EK7327 Delhi to Pune ( travel date 05th DEC 2014 at 20:05 PM ). I called go air customer care number two times ( One call from [protected] at 5:51 PM 05th DEC 2014 to +91-[protected] received by Mr. Sukanta Sinha and it went for 12 minutes). Every time customer care confirmed that Ghee is allowed as part of check in baggage. But at Delhi airport my wife was not allowed to carry it and airport persons of Go Air refused to listen anything. We have leave 8 KG inside airport. I want to know the reason for this pathetic treatment to customer by Go Air and want to register strong complaint on this episode so that any other innocent is not hararrased and caused inconvenience. Regards, Pardeep +91-[protected]