Go Air — Go Air- Refund for cancelled flight

Website:www.goair.in

Flight details:
5th June 2020 (flight got cancelled by Go Air)
PNR: ZEIVJX

Instead of refunding the amount, they promised to put it in ou credit shell that can be used to re-book flight. In case of a change of sector the customer care had to be called to re-book it. The customer care team is now not responding neither over an email nor their customer care number is reachable.

Expected resolution: Either to refund the flight booked amount so the same can be used to book from a better airline service or provide a call back to re-book my flight at the earliest
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    +91 22 6741 0000 [Head Office]
    +91 92 2322 2111 [Customer Care]
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    1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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