Go Air — Last minute cancellation of flight and no subsequent care

Address:Mumbai City, Maharashtra

Our family of 6 people had planned a trip to Kashmir from Mumbai - travelling from Mumbai to Delhi on May 24th by G8319 GO Air flight starting at 9:55am from Mumbai. We had a connecting flight from Delhi to Srinagar at 2:30pm from Delhi to Srinagar and a subsequent trip booked at Srinagar. I had booked the flights several days in advance. On 23rd May - at 10:00pm I received an SMS from GoAir stating that due to operational reasons, they have cancelled this flight. When I called them, the only option they gave were - a full refund of the ticket or 6:50pm flight in the evening. When I asked them on what happens to my connecting flight from Delhi to Srinagar, they indicated that they cannot do anything about it. When I complained to them, the call center person at the customer care center told me that he would transfer the call to his supervisor - but surprisingly, nobody picked up the call. Finally, I had to ask Goair to provide me the refund for tickets and then at the last minute, I had to book tickets with Jet Air paying more than double the price for which I had booked Goair. GoAir did not show absolutely any concern for the trouble and the extra amount I had to bear for such inconvenience caused. I asked them for any compensation but they did not show any courtesy except the fact that they will make refund of the ticket that I had booked at a much lower price. I also told them that several other flights have seats vacant and they should transfer me, but customer is not all important for GOAir I would very strongly recommend that people should not fly GoAir. If required, I can provide the PNR and the amount details of all the tickets that I had booked, had to cancel for the GoAir issue and then book the Jet Airways flights at that time.
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    +91 22 6741 0000 [Head Office]
    +91 92 2322 2111 [Customer Care]
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    1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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