Go Air — Not allowed boarding into the Go Air flight No G8 - 385

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, It is a very sorry state of affairs that, I got my tickets booked and intending to travel through Go Air flight No G8-385 on 28-April - 2014 from Mumbai To Ranchi, but was not allowed to board into the flight and was given the reason that I have reported late for boarding. My flight was scheduled @ 11:15 A.M and I along with my wife, mother (Senior Citizen) and child (infant), reached there by 10:45 A.M. I strongly object on the behaviour of the Go Air staff shown towards us. We were outrightly denied the permission to board the flight and were told that the said trip can be modified if I pay and book another flight for next day by paying the balance amount. Balance amount was coming around Rs 22000/- (total). Secondly I will not be refunded a single penny and thus I am suppose to bear the loss of total Ticket booking amount INR 15661 (Rs 6549 + Rs 9112), only for being late by just five minutes. It shall be noted that I was travelling along with my family, in which one of the passengers was my mother (Senior Citizen) and other was an infant (1 Yr 11 mths old). I fail to understand, the outrageous behaviour and denial approach shown towards us and at last I, as a customer feel cheated that because of delay by few minutes I am supposed to loose and suffer with such a heavy cost. Cause of our delay in reaching the airport was "heavy traffic on mumbai roads." Today being Monday, there was a heavy rush on the road and we landed up in such a helpless situation with 8-9 more Go Air dejected travellers who were begging to your officials for issuing boarding passes. Finally all such travellers including me were denied boarding passes and our efforts to convince Go AIR officials were futile and energy wasted. Some of the officials who have shown very unprofessional behaviour towards us are Poonam ( Customer Care Executive) and Swapnil (Manager ) etc. Details are as follows :-- Go air Flight No - G8 - 385 PNR Details :--1) IXZKCS ( Make My trip) 2) E4030D (Booked through goibibo) Matter may kindly be taken up in the best possible manner looking at overall loss of the customer. If not, then I may be forced to take this matter in the court (Mumbai Jurisdiction) against Go Air. I will file a petition claiming the losses which are financial as well as dishonour in nature. Your's Sincerely, Shashi Ranjan Mob No - +91- [protected], +91- [protected] ;[protected].