Go Air — Payment Issue - Confirmation Required for Booking PNR: WYKP2D

umes ahmed khan

Website:

www.goair.in

This is to inform you that we processed a booking for a re-issue bearing PNR - WYKP2D.
While processing the transaction, the amount was deducted immediately from the account. However, the payment status is not yet confirmed.

When checking with the Bank Manager, we received a confirmation that the payment was successfully credited to the Airlines Bank Account. Below is the transaction details:
Transaction ID:[protected]

Attached is the screenshot of the transaction for your reference.

Additionally, while contacting the Customer Support Team of your airlines, we were told that the transaction had failed and the amount would bounce back to our account within 24-48 Hours (which didn't happen).
Below is the transaction decline ID received from your Customer Support Executive:
ID: 95378640

Therefore, we request you to look into this issue on priority and confirm the ticket ASAP.

Please let us know in case you require any further information from our end.

We appreciate and look forward to your response.

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Comments

umes ahmed khan

After posting the complaint there is still no response from Go Air team!!!
Horrible customer support team they really don't understand the problem and keep talking as if a script is running, and disconnects calls without addressing the issue..