GoAir — baggage missing due to counter staff carelessness

Address:	110092
Website:	www.goair.in

On 7th Aug 18, My sister Miss Ayusa Sangraula travelled from Delhi to Bagdogra via Go air with flight number G8 157. She did check in at around 12:35 to 12:50 for 1:35PM flight. At the time of check in also the lady who was at the counter number 1 was a bit confused regarding her baggage so she double questioned her saying Mam is your bag orange & My sister replied no my bag is blue.Then lady at counter noodded n said alright. And my sister left for security checkin. As my sister was in a bit hurry she didn’t notice that the lady at the counter no 1 of Go air at IGAI airport- T2 had missed to put on baggage sticker/level on her boarding pass. On reaching Bagdogra she didn’t get her bag on belt & on inquiry being made she found out that her baggage has been lost due to the carelessness of lady at counter no 1 of IGAI airport T-2. According to go air authorities it will be restored if found within 48 hours. On my question to what if not found they are like they cant help. They should take sole responsibility for what happened n restore her baggage as item inside the baggage are priceless. All her documents is there in bag & if not found I shall sue them for the negligence of staff. They should take responsibility of their deeds. And I demand CCTV check for what happend in the counter.