GoAir — Booking cancelled without consent, No refund provided, No rescheduling allowed

I Booked tickets for a round trip between Bangalore and Mumbai for self and family before pandemic lockdown in the MakeMyTrip portal. Onward journey date was 17 May 2020 and return journey date was on 23 May 2020. Due to lockdown all flights were cancelled and the refund was supposed to be in credit shell as per the Govt. of India and can be used before 31 March 2021.
Booking amount was 21715 rupees for both onward [ GoAir ] and return [SpiceJet], but now GoAir tickets are cancelled which is of 11740 rupees without my consent and showing No refund due in the portal.
When called to GoAir Customer care, they say refund is not possible, and changing the passengers also not allowed, only rescheduling is allowed with same passengers. since i booked for my family with kids, it is not possible to travel with kids in this pandemic situation.
now i should either get full refund or should allow the change in the passengers or should get the amount in credit shell as per govt order.
Was this information helpful?
No (0)
Yes (0)
GoAir customer support has been notified about the posted complaint.
Nov 16, 2020
Updated by ex_emp
We have not received any reply or call back from go air. Looks like they dont ant to refund our money. I needed to book my flight tickets and want to use the moeny that they will refund or put in the credit shell. Please help me to resolve this issue.
Nov 16, 2020
Updated by ex_emp
We have not received any reply or call back from go air. Looks like they dont want to refund our money. I needed to book my flight tickets and want to use the moeny that they will refund or put in the credit shell. Please help me to resolve this issue.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    GoAir
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    1926
    Pending
    0
    Resolved
    179
    GoAir Phone
    +91 22 6741 0000 [Head Office]
    +91 92 2322 2111 [Customer Care]
    GoAir Address
    1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all GoAir contact information