Goair — bookingstaffs, captain at netaji subhas chandra bose international airport kolkata

2 Reviews
 Santanu Gupta on Jan 3, 2018
We went to board air craft from nsc i airport, kol. On 2nd janu'2018, at 12-20 pm, departure of whose was at 1-55pm (Flight no g8-505, pnr-x79t6j & w7ncfj) to our utter dismay, we were informed that boarding had already been closed & also said that the departure time was1pm, for which we had no prior intimation/sms! We repeatedly requested the staff (Male) to try to accommodate us somehow in this flight but all in vain. I had booked tkt. On line (Trnx. Id [protected]&[protected]) on 29-08-17, where (My printed tkt) it was clearly written departure was 1-55 pm, also got sms showing the same (Which still i have in my mobile). I got sms from you on 1st janu'18, where there was no mention of change of time!! (Which also i have, shown to your staff, they were neither seeing nor replying anything). We have monetary loss as well as mental agony both, courtesy your go-air &staffs we, therefore, demand our full return of money, otherwise, we will write in dailies& go to consumer forum. More your staffs lied blatantly that there was no flight to for bagdogra! Besides, there were 5 more passengers who had the same fate. Your staff was a liar that was proved, when all of us (Including those 5) landed safely by air asia flight at bagdogra onsame dayat 5pm. Ican send u the all scan copy of tkt. If u can pro vide me the emailid. More over i tried to contact u with the no [protected], given bystaff, frantically, but got no respnse. I send 5 sms also tothatno from my mb no [protected] (Sms) & [protected] (Voice call)- mr. Shantanu kumar gupta

Complaint Status

[Jan 03, 2018] GoAir customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0Share0


My booking ticket no. I 4 NFTC. As I have met with an accident, I cannot travel. |Hence seeking help for cancellation of tickets. But airlines people never bother to answer me over phone or e mails ( I have attempted 40 times by calling and seven e mails have been sent). I am inititating legal process shortly for their poor and negligent services.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +91 92 2322 2111 [Customer Care]
    +91 22 6741 0000 [Head Office]
    1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    Goair - bookingstaffs, captain at netaji subhas chandra bose international airport kolkata