Goair — bookingstaffs, captain at netaji subhas chandra bose international airport kolkata
SaSantanu Gupta on Jan 3, 2018
We went to board air craft from nsc i airport, kol. On 2nd janu'2018, at 12-20 pm, departure of whose was at 1-55pm (Flight no g8-505, pnr-x79t6j & w7ncfj) to our utter dismay, we were informed that boarding had already been closed & also said that the departure time was1pm, for which we had no prior intimation/sms! We repeatedly requested the staff (Male) to try to accommodate us somehow in this flight but all in vain. I had booked tkt. On line (Trnx. Id [protected]&[protected]) on 29-08-17, where (My printed tkt) it was clearly written departure was 1-55 pm, also got sms showing the same (Which still i have in my mobile). I got sms from you on 1st janu'18, where there was no mention of change of time!! (Which also i have, shown to your staff, they were neither seeing nor replying anything). We have monetary loss as well as mental agony both, courtesy your go-air &staffs we, therefore, demand our full return of money, otherwise, we will write in dailies& go to consumer forum. More your staffs lied blatantly that there was no flight to for bagdogra! Besides, there were 5 more passengers who had the same fate. Your staff was a liar that was proved, when all of us (Including those 5) landed safely by air asia flight at bagdogra onsame dayat 5pm. Ican send u the all scan copy of tkt. If u can pro vide me the emailid. More over i tried to contact u with the no [protected], given bystaff, frantically, but got no respnse. I send 5 sms also tothatno from my mb no [protected] (Sms) & [protected] (Voice call)- mr. Shantanu kumar gupta
[Jan 03, 2018] GoAir customer support has been notified about the posted complaint.
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