GoAir — cancellation charges for del-mumbai flight g8 -334 on 3rd jan. during maharashtra bandh

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Booking made with go air for del-mum flight for 3rd january was madeas early as 10th september for 6 pax. My son with his family was visiting india for a week and wanted his wife and kids to see mumbai during the visit. We booked flight for 3rd jan return 5th jan via make my trip vide their booking id
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On 2nd night there were news all over of riots in mumbai and the maharashtra bandh on 3rd jan.

With info from my relatives in mumbai in goregaon, and vashi, the situiation was tense and due to the bandh call there were disruption expected in taxis operating and riots so after looking at airlines like air india, jet and indigo offering free cancellation as also even we could bot have taken of risk being stranded in mumbai as my son had confirmed retrun flight booked for 6th jan, there was no way we could risk so i cancelled reservation that showed also nil penality. Now we are told you are levying penality of almost rs 39000 plus. How can we be penalised forthis. I request you to adopt humane approach and wiaive off the penality. You could not have expected us to travel under these circumstances.