GoAir — cancellation of flight 5 months in advance

Address:

Mumbai City, Maharashtra

Dear sir
Thank you for your mail. While noting the refund amount i notice that they have only intimated refund of the ticket fare. They are yet to include in the refund the compensation amount of rs.5000/-claimed by me for the losses incurred by me by way of excess amount paid for fresh booking and interest charges for holding my amount for two months.

It may kindly be noted that yesterday during the conversation on phone, go air customer service (Mr. Rakesh and mr. Abbas) offered to fly later flight without rescheduling charges (Rs.2250/-ticket), and no extra charge for the next flight.

This offer could not be taken since it was not offered while cancelling the ticket nor i could connect with go-air customer service since no one picked up/responded to repeated calls to their customer service no given in the sms.
Under these circumstances it is incumbent upon go-air reimburse the extra charges incurred solely due to their fault. I. E. Rs.5000/-
If required, the matter may please be escalated to their senior levels to resolve the issue.
Thank you 'make my trip' for your pro-active customer service.
Regards
Swaminathan
From: makemytrip
Sent: thu, 13 jul 2017 15:50:47
To: [protected]@rediffmail.com
Subject: refund for cancelled flight booking id nf[protected] is successful

Nf[protected]inr[protected]


Makemytrip

From: "r a swaminathan"
Sent: thu, 13 jul 2017 13:38:36
To: "[protected]@goair.in"
Subject: cancellation of flight and absence of communication

Dear sir
I am extremely disturbed and upset to note the shabby treatment by go-air,
The details are below-
1) i had booked two tickets, self and wife (, both senior citizens. Retired), on 17th. May'17 to chennai from kolkata by flt g8-606. On 11th. July 4pm i received and sms simply informing that the said flight has been cancelled and you will connect with me within 24hrs or i can call your serivice nos given in the sms.
2) i desperately tried to connect on the nos given no of times but only heard music and no connection was forthcoming. Also there is absolutely no communication from your end till today as promised in sms.
3) since there was absolutely no connect with you and i had to be in chennai on 23rd since my daughter was coming from abroad with two kids, i had to make alternative arrangements to be in chennai airport 23rd evening.
Since, time was running out and being end sept.& puja time (, peak season of holidays), the airfare was going up by the minute, i had booked alternative flight by indigo at rs.13, 784, rs.4290 more than the rate at which i booked your flight for no fault of mine.
I therefore demand not only the full refund but also the difference in fare in view of the circumstances stated above.
3) till yesterday again since there was absolutely no communication from your end, in desperation i had registered my complaint with make my trip customer service and very promptly ms. Neha called me and also understood the problem and on conference call
Connected me to your mr. Akash who was completely avoiding the issue and only evading and non-cooperative. I insisted on speaking to the next higher up mr. Abbas, who was worse.
I wanted to speak to the higher manager of go air but mr. Abbas totally refused.in fact i has to wait for over 20mts. Before mr. Abbas was kind enough to take my call.
Sad sad indeed that this is how you treat your customer.
4) in view of the difference in fare and the interest for the period from 17th. May till you make the payment i demand compensation of rs.5000/-only.
Please therefore remit the full refund of the fare paid to you plus rs.5000/-as stated above.
Trust you will have the time and inclination to reply.
5) as a person who held senior postions in public and private sector industries, and taught b-school students marketing, suggest you please improve your customer service and ensure that your staff learn how to empathise with customer's problems and solve them. Make my trip dealing can be a benchmark in this respect.
Looking forward to your urgent reply.
R. A. Swaminathan
Further to my mail as above, would like to know-
How could you anticipate 'reasons beyond control'5months in advance. Normal force-majeur conctions are, war, tempest, flood, rain, natural calamities or may be bankructy etc. If none of the above it cannot be 'reasons beyond control'
Swamianathan