GoAir — Cancellation policy

Address:	Mumbai City, Maharashtra, 400093
Website:	www.goair.in

Here are some quick facts of what happened

1. We used the internet for checking booking that we wanted as below

2 Adults and 1 Child
Mumbai to GOA on 18th Feb - Thursday
GOA to Mumbai on 21st Feb - Sunday

2. We found good bookings and decided to use the mobile app VIA to book the tickets as there was good discount.

3. While using the APP, by mistake we considered Thursday and Sunday but that was 17th March - Thursday and 20th March -Sunday. It was a pure mistake which we realized immediately after we completed the online payment.

4. Immediately within few minutes we started calling GO AIR as well as VIA to seek a change . Both informed about the REFUND Policy which was correct. We tried to change the dates to what we actually wanted but the amount was just beyond our control. We had to put in another 14, 000 to get the corrected dates. Ultimately it was best to cancel and we could not try Flight option and look for Bus options.

5. The cancellation charges amounted to Rs 9000, We paid around 18, 000 and nearly half the amount when into cancellation. The other half was going to be credited back.

I totally understand the policy but here was a case where I am not cancelling a flight but due to a mistake, I wanted my booking corrected. I requested for the change on the same hour that i made the mistake but this was considered a cancellation request. Mistakes while booking can happen at times although there are checks but sometimes using mobile application, this is possible.

I feel sad that I had to give 9000 within an hour for a mistake. We made calls at that very hour but nothing help.

It is my sincere request that the rule is not helping a person like me to correct a mistake and giving me a charge of 9000 as cancellation.

I would really appreciate if GOAIR looks into this matter and helps me out with a full refund. This was a booking that we cancelled within few hours on same day just since we got the dates misinterpreted while booking using the mobile APP.

disappointed as it was an hour of wrong booking and GOAIR has taken Rs 9000 as cancellation. How will this sound ?

The cancellation policy is absolutely wrong. You cannot earn Rs 9000 just like that.

I am extremely disappointed and how can GOAIR nicely enjoyed Rs 9000 in few minutes !!!