GoAir — confirmed ticket still rejected senior citizens to board the flight

Address:	400092
Website:	www.goair.in

I had booked the ticket for sadanand gurav and prema gurav on 6th august
For 12th nov flight from the go air website the payment was deducted and the confirmed ticket was issued on my email
Then i did a new booking i clearly remember its a new booking, even i work for a airline and i to know how to book a new ticket. We are not
Technologically challenged people or people who can be fooled.
I did i new booking from mumbai to goa on 4th and goa to mumbai to goa
Return on12th nov for ankita gurav and shraddha gurav on the go air website again
When i went to the airport on 12th nov and they said only 2 passenger namesare listed that too ankita and shraddha only where as i have confirmed
Ticket for 4 passagers.
It is not my problem that there is a system error and same pnr is generated.
The call center is saying first that the amount was refunded then they said
No there was a name change done on the pnr on the same day on booking.
This is fooling the customer i have not done the name change i did the new
Booking.
Were as i have the amount debited from my account. Later the people sitting
There were saying the flight is booked and u dont have seat?
Then my question is how more 8 passenger were allowed and the flight was
Overbooked??? They were charging us 12000 per person to book a seat??
Ultimately had to rebooked on a morning flight of another flight for
Rs 20000 and had to stay at the airport whole night.

The go air system is facing issue and they are blaming on customers because they have to refund the amount.