GoAir — damaged trolly bag

Address:

Hyderabad, Andhra Pradesh

Dear sir,
My name is amit chahar & i was traveling from hyderabad to lucknow on 22/07/2018 with go air flight no. G8 558, seat number-21c under corporate ticket booking.

I have checked in baggage as a fragile items & asked hyderabad go air representative to handle it properly.
I saw lot of mismanagement at hyderabad go air counter itself, executive were not focused & there was just two counter opened to take care two different routes flight at same time (Hyd-banglore @ 13:10 & hyd-lko @ 13:15).
Other passenger were also noticed this thing & raised/heated conversation with goair team at hyd airport (Pls take the feedback from them as well).

Go air counter person was so pissed off & confused that he was not asking / checking mandatory things like id proof, baggage weight & even he forgot to take my signature on fragile bag declaration (Which i intervene & asked to do the same).

I received the completely damaged bag (Trolley handle complete broken) at lucknow airport & it was impossible to move it w/o handle, which made my journey miserable.

I logged a complaint (Dbr - damage bag report) at lucknow go air counter & as per lucknow goair representative handle have broken at hyderabad itself due to poor handling.

Regards,
Amit chahar
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