GoAir — denial o[censored]df refund

Address:

560076

Pnr: hdnu7b

This is regarding my booking with goair airlines. These people are duping their customers with hefty charges in the name ofudf charges.
As per the notice issued by govt, all airlines need to refund udf amount arriving/departing delhi for the booking made before 7th july 2017.
As per my knowledge, every indian airline needs to follow the same guildline. Goair is shamelessly charging and not at all refunding udf charges for flights arriving in delhi.
On top of that, their customer service sucks and none of their executives know how to handle customers and answer their queries.

Their reply as per customer service executive is:
"we are not refunding any udf amount for the flights arriving in delhi. Only flights departing delhi will be refunded with udf amount."

My question is why?
When all other airline is following the guidlines then why goair is different. This statement or policy of goair is not mentioned anywhere on their website nor they have any legal statement as such to show.

On top of that, they told me that udf that i've been charged is not for delhi but is of bangalore's, which is # again because last month i travelled through indigo airlines,
And they refunded my udf as applicable.

Goair is basically duping all o[censored]s and giving non sense replies. Mailing them or calling them is not giving me any sort of explanation, hence this rant.

Pathetic airlines, pathetic service and you guys are just here to make fool of your customers.