GoAir — Excess charges for baggage

Dear sir i inform the airlines with utter humility that today on my flt g8 199 from delhi to jammu u r booking staff charged 1000 for my suitcase with wt 19 kgs with no hand baggage as i could not carry hand baggage due to some medical problems more so i was shocked by the response of manager whom i requested for my problem such treatment is unacceptable by any civil society nd that too with a senior citinez... Such acts by wretched staff will bring shame on u r airliner... Put every effort to highlight issue on every forum.... Thanx mm hussain raja ifs (R)