GoAir — extra money for baggage

Address:Bangalore, Karnataka, 560076

My mother is traveling in goair from Bangalore to Ranchi by 9:20am flight flight.
Total weight including check in and hand baggage was 35kg and they asked her to pay 3500₹ instead of 2300₹.
I never expected this type of cheating. We customer trust you people and you in return chest is.
I want my refund.
Ruchika priya
Mail id [protected]@gmail.com
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I have lost my boarding pass, i want travel certificate for reimbursement purpose against government company, travelling date 15 may17. Booking reference 55VEOP from mumbai to chennai flight go air g8-305 my name is pulkit saini
Email id- [protected]@gmail.com

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