GoAir — financial loss due to cancellation of flight

Address:110026

I booked the flight from delhi to hyderabad on 17th dec’19 flying on 8th feb’20 for 5 passengers costing rs.14, 935/- with pnr y9rqkw. At that time the prices were same for goair and indigo except the time difference of 1 hour. To my surprise on 3rd feb’20, i received a message from goair that my flight is cancelled and i have to call them for refund or a new flight for 1 day before or after (Subject to availability). After trying for hours when i finally got to speak with their executive they said that they don’t have any flight for the same day and i need to either take refund or book flight 1 day before or after my scheduled departure without getting any accommodation. Left with no choice i had to book indigo flight that costed me rs. 29, 105/- with pnr no. Rds43y. The difference i had to pay was rs. 14, 170/-. I need the refund of additional amount born by me as the flight was cancelled by airlines and they gave no option of the alternate flight on the same day.
Was this information helpful?
No (0)
Yes (0)
GoAir customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    GoAir
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    1926
    Pending
    0
    Resolved
    179
    GoAir Phone
    +91 22 6741 0000 [Head Office]
    +91 92 2322 2111 [Customer Care]
    GoAir Address
    1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all GoAir contact information