GoAir — flight canceled abruptly and no money refunded

Address:

825301

This is to bring to your kind attention that i, saket bhandari had booked a flight round trip ticket from ranchi to new delhi on the 3rd of january. It was done through an agent at sun ticketing point, guru gobind singh road, hazaribagh who charged an amount of 6000 for the round trip tickets. I was supposed to depart on the 19th on a goair flight and return back on 22nd on an indigo flight. I had planned the trip to manali very well and booked hotel on oyo rooms and bus ticket for my friend too for ludhiana from where we both would continue the journey. I was ready to leave for ranchi that morning when i suddenly got a message at around 9 from goair stating the flight had been canceled. I began trying to call the customer care service but nobody picked up the call until it was 2 hours. I went to the agent who suggested me to cancel the ticket as there was no response from the other end. My whole trip and plan were wasted and i later had to book another ticket but suffered a great loss.
All the relevant images are attached. I would like to get refund of atleast the tickets' amount of rs. 6, 000 and the amount exceeding in the ticket i booked later on the 21st.

Thanking you,
Yours sincerely
Saket bhandari
Hazaribagh
Jharkhand
Phn. - [protected]
Email - [protected]@gmail.com