GoAir — go air offering unacceptable flight cancellation options | |||
Hi, I booked three flight tickets in go air (G8-391) 2 months back scheduled for 26th oct from mumbai to jaipur and day before yesterday got a communication from the airline that they are cancelling the flight. They offered me two options - full refund or rebooking. I wanted to avail free rebooking/reaccomodate flight, scheduled at the same day, around same time as i have to reach jaipur on 26th oct without fail. When i called the customer care, they gave an option of a morning 5.45am flight, which i can't catch as i stay in pune and can't reach mumbai with my aged parents at such an early hour. So, i requested him to make a booking in any other flight during afternoon, which he refused, saying that booking in other airline was not possible. After that i requested them multiple time which they are not entertaining. I booked this ticket two months back, only to get the tickets in cheap price and to ensure that my travel plan go smoothly without any last hour rush. Now, as the airline is cancelling the flight (For whatever reason), then it becomes their responsibility to accommodate me in any flight which can be availed by me. A full refund will not serve my purpose as the flight fares have shot up in these months and i cant book the tickets in other flights with that amount. Now, if i, a passenger would have cancelled the booking, i would have made to pay a hefty fine for that. So, by that logic, shouldn't the airline also give some penalty for the flight cancellation..?? If not, then you should take the responsibility and arrange a suitable flight booking or compensate me adequately so that i can book a flight on the same day, around the same time. I wish, i shouldn't have wrote all this to you and the airline would have done this re accommodation as part of their moral obligation and service to the customer. But instead of booking my tickets or compensating me adequately, they are dictating their policies upon me which i can't accept because i am not cancelling the tickets. Anyway, i have to reach jaipur anyhow on 26th oct and can't afford to book 3 tickets with such high price now. Hence i request you to kindly look into this issue for an early resolution. Thanks & regards, Debaprasad jana Was this information helpful? | |||
GoAir customer support has been notified about the posted complaint. | |||
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