GoAir — *imp* flight cancelled and not providing alternative flight for same day

Address:560037
Website:Consumer complaints.in

This is regarding inconvenience caused by goair. Flight g8-375from ranchi to bangalore on 24th feb 2019 pnr: f3544f which i booked on 2nd jan 2019 well in advance. Now on 14th feb they sent a cancellation mail stating that flight is cancelled without any valid reason. When i tried contacting go air customer care to know the reason behind cancellation they are not giving valid reason. Then i asked them to provide alternative solutions by providing tickets on the same day in same or any other airlines for that also they didn’t agree. They are saying we can provide the flight next day which is on 25th jan. I cannot take next day flight because i have to reach on 24th itself due to business requirements. They are saying will refund the amount but instead of refund i want the flight on same day either by arranging tickets for 2 people in the different airline or they should arrange new ticket and difference amount should be paid by go air. From 14th feb i m trying to contact customer care but they are not taking my concern seriously and wasting my time more than 20-30 mins and money by keeping call on hold whenever i am asking them to connect to their manager. After this pathetic service still they don’t have courtesy to callback to the customer. Still i tried again they told you will get a callback from manager but no response from their end. This inappropriate ruthless behaviour is really not acceptable. They are playing money making business and fooling customer. Could you please take this concern seriously by solving this matter on urgent basis? Or do you want me to escalate this issue in another way.
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