GoAir — in-flight refreshments

Address:

Kolkata, West Bengal, 700047

I traveled by goair flight no. G8-228 from delhi to kolkata on 27/10/2017.
My meal was pre-booked for a non-vegetarian refreshment. I was served a non-veg sandwich and a mango juice. When the crew member - neha was attending to me, i requested for a non-veg cup noodles which was denied due to unavailability. There after i asked for a poha or upma which was also denied. Even the juice choice was denied. I asked for a coke which too was denied. Instead they only offered tea. I finally accepted the sandwich and mango juice. A little while later, i saw the crew member offering another guest cup noodles and coke. I immediately asked for the cabin in-charge to speak with me. Sumit, the cabin in-charge promptly met me. Upon listening to my complaint, he stated that these are the rules of goair wherein a fixed menu is offered to customers who pre-book a meal. I felt cheated that the crew members lied to me. I requested sumit to ensure a senior person meet me on landing at kolkata which was also denied.in light of the above facts, i condemn the customer service standards of goair especially being in the aviation sector where the competition is trying to appease customers out of the way. I demand an unconditional apology and a suitable compensation for the mental agony caused to me.