GoAir — mishandling of luggage lead to destruction of glass bottles

Ajay3818

from Noida, Uttar Pradesh

Website:

GoAir

Flight g8-171 from del to pnq
Pnr # mcmj6h
I had travelled through the above mentioned flight on 22nd oct.
I was carrying two liquor bottles which i purchased from delhi duty free while travelling from london to delhi. I have receipt of the purchase.
Since bottles could not be carried in hand luggage, i had put them in checked in luggage with fragile tag on the bag.
Even then my luggage was mishandled due to which the bottles got broken and all my luggage, clothes got ruined.
I am in big loss and trouble.
I request airlines to compensate for this loss as its a fault at their end.
I look forward for the revert and solution on the same immediately.

Thanks & regards,
Ajay kumar yadav
[protected]

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GoAir customer support has been notified about the posted complaint.

Oct 27, 2018

Updated by Ajay3818 GoAir Team,

It has been a week and no one has contacted me regarding my complaint.
This is completely unacceptable.
Request you to take quick action on the complaint else I have to approach consumer court for my loss.

Thanks,
Ajay Kumar Yadav
[protected]

Oct 31, 2018

Updated by Ajay3818 ##DISAPPOINTED

It has been 10 days now, No one from GoAir even took effort to contact me.
I am fully frustrated with GoAir response and attitude.
Mistake is done from their end, why should customer suffer and bear the loss for their negligence.
I have had kept enough patience, hoping an action on my complaint from their end but its really sad to see such behavior of GoAir Staff.
This is completely unacceptable.
I need immediate resolution with no further delay please before I had to opt for some other way to compensate for my losses.

IT IS URGENT, REVERT IMMEDIATELY.

Ajay Yadav
[protected]