[Resolved] GoAir — Money Rs.12030 transferred from my a/c , but ticket not booked, system said- FAILED.

navalendu jha

from Lucknow, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226021
Website:	goairtickets

I tried to book 3 tickets on 11 March 2017 from GoAir Lucknow to Mumbai, for 17 June 2017. While making payment I opted ok for final payment through GoAir gateway. In the meanwhile system wrote - FAILED. I could not receive any ticket but Rs. 12030 deducted from my a/c. Payment was made through Canara Bank debit card on[protected] at 11:37 AM.
After that I again tried to book 3 tickets, and this time for payment gateway, CITRUS PAY appeared as gateway. I oped ok, my money Rs. 12030 deducted from my same Canara Bank debit card, and received tickets also with PNR 0JNUWW.
But my Rs 12030 is still not refunded in my account till date, which delivered to Go Air( on 11 March at 11:37) through GoAir gateway.
I request pl. refund Rs.12030 without any delay.

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Aug 5, 2021

Complaint marked as Resolved

GoAir customer support has been notified about the posted complaint.

Apr 05, 2017

Updated by navalendu jha no one contacted me on my no. [protected] till today 5 April. I also wrote on their different sites like feedback, complaints, but issue is as it is. NO development. My money is stuck up.

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Comments

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team