GoAir — no refund of cancelled flight.. had to booked another flight by myself & paid a heavy price for the flight

Address:

Go Airlines (India) Ltd. 1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai 400 025, India Nearest Landmark : Deepak Talkies Board Line: 6741 0000,Fax: +91 22 67410001, Mumbai City, Maharashtra

Flight Number:- G8-765

PNR No.:- A6GU5Z

I went to Kerala on vacation with my wife in month of February, 2020 and our return flight was from Cochin to Delhi on 15 February, 2020. But just two days before the scheduled date of return flight i had received a automated call from GoAir regarding cancelation of my flight & a contact number was provided for customer support ([protected]). However, i had called multiple times on this provided customer support number for two days but there was no option for connecting to customer care executive. Then finally had to booked a return flight by myself from Cochin to Delhi from Vistara airlines after paying a heavy amount for the flight booking. Moreover, there is no email mentioned in the GoAir website for customer service & i am still calling and trying on the customer support number to connect to customer service executive for the refund & compensation for cancelled flight but no luck yet. On search about the issue i find out that airline should have to pay full refund & compensation to customer in case of cancellation of flight. Will take this issue to higher level if not resolved.