GoAir — refund against cancellation flight no. g8-246

I had booked the ticket from ranchi to delhi on 16th dec 2017 with pnr-nyvunn under the name - sachin kumar in flight no. G8-246 ticket amount was rs. 3334/-. But airline cancelled the flight and i had again booked the ticket by air aisa airline with an amount of rs.6971/-
I have been trying full day on 15th & 16th dec to contact the go air on [protected]/[protected] but have to listen to taped message. Even i had trying to contact airline counter at ranchi airport but counter was closed. Till date i have not received my money.
Kindly do needful.