GoAir — refund not received since 3 months now and lack of support

Address:

New Delhi, Delhi, 110014

We had booked a ticket for my daughter on 15th december 2019 from nagpur to delhi on g82520 departing nagpur on 21st december 2019 at 21:35. When my daughter reached the airport at 1830 hours on the day of the departure, she was informed that due to non availability of pilots & other staff they have to cancel this flight and they will refund the entire amount of rs.5, 181/- (Including the convenience fee of rs.250/-) and will provide no other support, leaving the young girl, a student of 1st year mbbs nowhere to go to in the middle of the night!!!

However, we managed to pay a very high fare and putt her on an air india flight which was scheduled for 2:00am from nagpur.

Now, on february 21st, 2020, we checked for the status of our refund and we were just told that this has been initiated and they have no further information on the status of refund. When i requested to be connected to the supervisor who may be able to help me, the agent simply went silent while i kept calling for him and i could hear the back ground noise but our man preferred to keep silent in a challenging way!!

We need help to get our money refunded and be compensated for the harassment that the airlines have brought us under.

Please help & guide with process and procedures to action upon them and make it public so that no service provider will take advantage of the innocent travelers and dare to even think about harassing or troubling them at their own convenience.
Regards,
Sumeet sud