GoAir — refund of cancelled flights tickets amount - reg.

Address:

26-41-71, 4TH LINE LAST, A.T.AGRAHARAM, NEAR LUTHERAN CHURCH, GUNTUR-522004 A.P., Guntur, Andhra Pradesh

Sir,
I have booked 4 tickets from kochi to hyderabad for 28/01/2020. Suddenly this flight was cancelled and a message was received from your end on 22/01/2020 by 14-05 hrs., as

"dear smart flyer, warm greetings from"goair". For your pnr a4bb6c on goair flight g8-508 from kochi (Cok) to hyderabad (Hyd) on 28 jan '20 at 22:10 hrs is cancelled. We apologize for the inconvenience caused. These changes are due to issues beyond our control. If you wish to avail the option of a full refund or a flight for the same sector on the previous day, same day or next day at no extra charge (Subject to availability), we request you to call us on[protected]/[protected], up to 2 hours prior to departure.
Thank you for choosing goair and we look forward to serving you."
Regards,
Goair"

Immediately, i have replied to you as

"pl cancel my tickets of g8-508 which was cancelled by you, and refund the amount ramesh babu bandi"

But, till date i have not in receipt of refund amount of my tickets.

Please do the needful at the earliest.

Your faithfully,
B. Ramesh babu
Mobile: [protected]
Mail id: [protected]@gmail.com