GoAir — refund of ticket

On 15 july, 2018, i had booked a ticket on goair flight g8-371 for 18-nov-2018 (From mumbai to goa)& g8-478 for 24-nov-2018 (From goa to mumbai) by make my trip. Now due to some personal reason, we cannot go and i have cancelled my all tickets but there was no refund amount on cancellation by make my trip, they only give rs.518/- and i really need money and i cannot share my personal reason with you. I can only request you please refund my money. Emergency can be possible anytime. I think you should understand what i am saying???
Even if we reserve the ticket by train then in this condition railway also refund after cut the cancellation charges before 24 hrs. So why are you not refunding my balance amount???

Please it is request you please reply as soon as possible.

My booking id - nf[protected]
Email id which was used at the time of booking-
Sanatkumar. [protected]@jindalsteel.com
Contact no. [protected]

Invoice and tickets are attached for your reference.

I hope you will give me best response.