GoAir — refund status g8-386 goair mumbai - leh 25th june 2019

Hi,

This is pertaining to the same flight that we had traveled on 25th June 2019 Mumbai - Leh but diverted to Srinagar .i have made numerous calls and follow ups for refund of the flight amount via [protected]@goair.com, to no avail.
They have missed communicating back even after 7 working days after it was raised. At some instance, the Customer Care mentioned that we mail a stamped boarding pass that signifies diversion and refund status of the same.

Im awaiting a communication still, beyond which further actions will have to be raised by us

-Vinay Acharya
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GoAir customer support has been notified about the posted complaint.
Jul 16, 2019
Updated by VinayAcharya
Dear Team,

I have updated the contact details .

Regards,
Vinay
Complaint comments 

Comments

Hi Vinay, we are complaining again and again and awaiting a reply for the same. You can also lodge a complaint with www.airsewa.gov.in
also the executive who took our boarding passes and committed for refund at srinagar airport, his name was shabir parray
VinayAcharya's [Complaint's author] reply, Jul 31, 2019
Hi Shama,
i have done the same again infact numerous time and i guess someone called in a fraud for transferring/refund the money via UPI when i had already received a notification from the nodal officer declining the refund.
They have metted brazzen lies in the name of a service and got all of the passengers to deplane.
Did you manage to get in touch with any other passengers ?

Thanks i'll try this avenue as well. finally we'll have to raise this in the consumer court i guess .

Regards,
Vinay

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