GoAir — rescheduling promised and then backed off

Address:	Mumbai City, Maharashtra, 110014
Website:	www.goair.in

False hope (Fraud) complaint no: 575323
Hakim wajahat
Cc to [protected]@goair.in
I am flying under the pnr number s8wz9t tomorrow on 16th jan from delhi to srinagar. I had called for rescheduling my ticket and change its date to 20th of this month. Customer executive agent to whom i spoke asked me about my new convenient timings, had taken all the details and then said i will be sending you a new ticket to your registered email id [protected]@yahoo.in. I was waiting for my new ticket but i didnt get that. I was promised something from go air lines that didnt happen. And when i called again in order to check whats happening the faraz who i spoke to denied everything and said there would be a charge applicable for rescheduling. I replied sir i have already rescheduled my ticket many times from goair without being charged. He said no its not possible. I then replied him that i have proofs. He said i[censored] really have a proof show me that, i gave him my previous pnr over the phone. It was actually my previous pnr to which i rescheduled my ticket without being charged. He placed my call on hold verified the details and was suprised. He then said yes sir the details are matching we will definately help you. Then my call was transferred to supervisor manjeet i had to tell him the concern again. He heard the concern and said no there will be a charge. I said sir i dont know your company policy may be there would be a charge but the fact is i was earlier promised by goair lines about the free rescheduling i was waiting for my new ticket and i was happy for it. But then he talked to me very rudely and denied everything. So now i have registered a complaint and my national consumer helpline complaint number is 575323. Now this has become my motive and my dream to make it happen. I will write a blog about it. And publish it everywhere. Because goairlines have pinched me and left me broken. Kindly look for the matter. I am expecting a help on humanitarian basis.
Regards
Complaint no: 575323