GoAir — ticket refund request

Address:Ernakulam, Kerala, 683101

I had booked a return ticket to chennai on 16th dec and 17th dec return.. Under the name josy tharian pnr t82uuj.. Flight g8 656and on flight g8656.. Pnr no 12brxy.. The airline cancelled both the flights. I had to rebook the tickets which cost me 3000rs more... The airline offered free refund or free booking in their intimation.. But it seems next to impossible to get them on the phone.. Have been trying day and night to contact them but have to listen to taped messages all the time. Is this some kind of fraud?. I have been trying to call the numbers listed in the mail but no response... How can i get a full refund of tickets.
Josy tharian
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