GoAir — unbelievably bad service

Ref service no. G[protected]

Re: refund on urgent basis
From: vishal on fri, 11 aug 2017 09:28:47 add to address book
To: 4 recipients | see details
Reminder no. 5

From: vishallifecoach
Sent: mon, 07 aug 2017 15:46:24
To: vishal, "[protected]@goair.in", "[protected]@goair.in", "[protected]@goair.in", "[protected]@goair.in"
Subject: re: refund on urgent basis

Reminder 4

Sent from my samsung galaxy smartphone.

— original message —
From: vishal
Date: 06/08/2017 7:22 pm (Gmt+05:30)
To: [protected]@goair.in, [protected]@goair.in, [protected]@goair.in, [protected]@goair.in, vishallifecoach
Subject: re: refund on urgent basis

Hi! Awaiting your response...

Yet, no one from your side have contacted me...
I am counting your response time...

From: "vishal"
Sent: fri, 04 aug 2017 11:29:40
To: "[protected]@goair.in", "[protected]@goair.in", "[protected]@goair.in", "[protected]@goair.in", "vishallifecoach"
Subject: refund on urgent basis

Dear team,

W. R. T the below trailing mails

Yesterdays i had again contacted your customer care and spoken with your representative, she gave me assurance that my issue will be resolved by or before end of the day that is before 1800hrs.

Yet there is no one contacted me nor have relpied my mails.

Pls check my call records for yesterday, as have made it very clear. I was suppose to wait till yesterday evening for my refund confirmation, which has not happen till time.
I need to book my flight tickets from lhe to delhi for the same journey date 6th sep'17, so i am going ahead to book my goair ticket for the same (You can trace the same by my name).

I definitely, would want to see my refund happening in next 2 days, now i will not follow up with you.

Now i am interested to see your speed and actions. I am a leadership facilitator and so conduct many leadership workshop across industries, you can check my profile. I would make a case study out this my expereinec.

Regards
Vishal karad

From: "vishal"
Sent: thu, 03 aug 2017 13:28:17
To: "[protected]@goair.in", "[protected]@goair.in", "[protected]@goair.in", "[protected]@goair.in", "vishallifecoach"
Subject: re: acknowledgement

Dear team,

I have made 3 contact with your customer team... I was told my issue will be addressed and resolved within 24hr... Its now more then 30 hrs, no action... No call from your side.

I called up now and i get a reply... It will take 72 hrs...

Regards
Vishal

From: "vishal"
Sent: thu, 03 aug 2017 11:37:14
To: "[protected]@goair.in", "[protected]@goair.in", "[protected]@goair.in", "vishallifecoach"
Subject: re: acknowledgement

Dear go air,

Team... Till now no have yet contacted me and resolved my problem. I am waiting to do my further fight booking.

Kindly some from your team call me at [protected] and help me to go my further flight booking.

Regards
Maj. Vishal karad

From: admin goair
Sent: wed, 02 aug 2017 13:27:51
To: "[protected]@rediffmail.com"
Subject: acknowledgement

Dear customer,

Thank you for contacting us.

Your service request number is g[protected] and our agent shall respond to you soon.

For all future emails related to this query, please quote your service request number in your communication to us. Message received outside normal business hours will be reviewed on the next business working day.

Regards,

Customer care team
Goair

*
Dear go air team,

This is with ref to my call to your customer care and my booking ref no. I9t5ka

1. I booked ticket for leh to delhi - flt g8194 for 6th sep made the payment of rs. 8, 78.00 got my ticket confirmed took the print
2. Then i went to book my other ticket from delhi to pune - i face a system problem and it was showing me to pay rs. 1710.00, which i felt was not correct.
3. I closed the site and did the fresh booking the system still showed me to pay the same amount of rs. 1710.00 for delhi to pune
4. I closed and did enter the details again and this time also system showed me to pay rs. 1710, i went ahead and did the payment
5. When i checked my both the tickets, the booking ref no. Was same for both the tickets and then i raised this issues with your customer care ref, after speaking with her on length for almost for 20 mins, she gave me feedback that the system have actually modified may leh to del tickets and further booked for delhi to pune
6.in this system confusion and error, my leh to delhi ticket is cancelled / modified and i have been charged rs. 4500 and cancellation / modification charges.
7. I request you to kindly refund me this amount of rs. 4500 and any other amount happened due to this system error, as i can assure you it has not happened from my side by mistake also.
8. Pls confirm me this on priority about my refund, as i still need to do my leh to delhi fresh booking for 6th sep.

I trust someone from your side will revert to me on this at priority and help to resolve this regence
Pls feel free to contact me at [protected]
Regards
Maj. Vishal karad

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