GoAir — wheelchair assistants negligence

Address:

Mumbai City, Maharashtra

Flight: g8 705
Date: 18 feb’2018
Pnr: l8lu6d
The wheelchair assistants vanished, as a result, the very old, handicapped grandparents missed the flight. They were taken inside by them and left on their own in the middle of hussle bussle for hours. It is difficult to express in details the follow up story. To their utter discomfort and confusion and after many follow ups from outside (Since we couldn’t go in), the staff still refused to understand the gravity of their blunder and any humane compassion. They could have taken the responsibility and taken them in the same flight, which they arrogantly refused.
We are shocked, disappointed and left with such a bad taste of experience; worse for the grandparents who are too old to digest this for the rest of their living years.
After many hours of running to and fro, the staff finally agreed to take them for a 11:15 patna via flight to ranchi (Needless to say, a painfully long one for the old people). We want to bring this incident to your notice. Our grandparents are left with this unfortunate experience as a mark which i don’t want to repeat for others in the future.
Kindly take a strict action against the people responsible, that is my humble request.
Thanks
Kriti